Mabel Acosta

Founder & Lead Consultant

With over two decades of dedicated service in community-based organizations, I have cultivated a passion for enhancing the lives of those in need, while also focusing on the professionals that serve the community. My commitment extends to ensuring that work environments flow seamlessly, enabling healthcare providers to deliver optimal care.

As a highly accomplished healthcare operations expert, I have a proven track record of driving transformational practices and performance improvement initiatives across diverse clinical settings. In my role overseeing the daily operations of all clinical, administrative, and clerical support departments of a regional health center, I have consistently demonstrated my ability to develop, implement, and monitor operational plans and standards of work. My expertise extends to researching best practices and standardizing operations across networks to optimize efficiency, as well as establishing and operationalizing administrative and operational policies and procedures. I excel in serving as a liaison between networks and affiliated hospitals, vendors, and grantors, while also defining, collecting, and evaluating performance metrics to provide insightful reports to senior leadership and boards of directors. My strong collaborative relationships with community leaders, government agencies, and elected officials have been instrumental in advancing organizational goals.

Throughout my career, I have spearheaded numerous successful initiatives, including preparing organizations for PCMH certification, HRSA FQHC, JCAHO, and Article 28 surveys. I implemented an appointment scheduling system that improved appointments by 20% and reduced walk-in volume. Through workflow analysis and staff cross-training, I achieved a 10% reduction in registration time and rejected claims. Notably, I improved patient access by reducing the 3rd next available appointment (TNAA) from 33 days to less than 14 days, a process that was replicated across all New York City’s Gotham Health Centers. I also significantly reduced visit cycle times from 3 hours to 57 minutes in a primary care clinic. As a member of the EMR design team, I successfully integrated DSRIP projects into standard workflows and introduced instant messaging to reduce patient hand-offs and wait times. My efforts in redesigning workflows and automating data collection resulted in achieving over 90% of population health management metrics. Additionally, I reduced involuntary insurance "fall-out" by 20% and created a "Patient Access Visual Management Board" that prompted the development of a corporate-wide ACCESS initiative. In the dental sector, I effectively utilized EMR and trained staff, leading to a 38% increase in revenue capture.

My expertise in deploying patient engagement solutions, ensuring HIPAA and PCI compliance, and transitioning primary care clinics to electronic health record systems (including EPIC, eClinicalWorks, and Summit Health) has consistently resulted in more efficient healthcare operations, improved patient experiences, and robust data security practices. This comprehensive skill set allows me to drive significant improvements in healthcare delivery, patient satisfaction, and operational efficiency across various healthcare settings.

Driven by a steadfast belief in the power of community and service, I remain resolute in my commitment to effecting positive change. Each day, I strive to build a brighter future, one organization at a time, where compassion, efficiency, and excellence intersect to enrich lives and uplift communities.

Education:

Hofstra University BS

Yeshiva University MSW

New York State MWBE Certification 2023

LEAN Certification 2012